Question 1

What forms of payment do you accept?

Accepted Answer

For payment on our website we accept MasterCard, Visa, American Express, Discover and Paypal. For payment on a wholesale account, we accept Mastercard, Visa, American Express, Discover, company checks and wire transfers.

Question 2

How do backorders work?

Accepted Answer

A "Backordered Item" refers to an item that you have ordered but it is either new and has not reached our distribution center or is sold out and awaiting inventory. Backorders are automatically cancelled if items cannot be shipped within 90 days, or if the outstanding items total less than $20. You can cancel backorders at any time by calling customer service at 1-800-123-1234.

Question 3

Is your website secure and how will my credit card information be stored?

Accepted Answer

Your privacy and peace of mind is very important to us. Your credit card information is encrypted and once saved cannot be read by anyone. In addition web services communications are not viewable by a third party as they travel on the Internet. Encryption is implemented using 128-bit encryption with HTTPS/SSL at the transport level. No non-secure Web service requests are granted.

Question 4

What is your return policy? What happens if I receive the wrong or defective product?

Accepted Answer

Shipped orders are not returnable unless the product is damaged, defective, or shipped in error. Please report all shortages/defective product to customer service within 7 days of receipt. When returning damaged, defective or shipped in error product, the invoice number and reason for the return must be stated clearly, and the return must be postmarked within 30 days.

Question 5

How do I change or cancel my order?

Accepted Answer

Our systems are fully automated, once you have submitted your order, it is sent automatically to our warehouse for packing and shipping. Please call customer service at 1-800-123-1234 to make changes to your order.

Question 6

Do you ship internationally?

Accepted Answer

We have partnered with MyUS.com to offer convenient, fast international shipping (http://www.myus.com/en/landing/?aid=1003468)to more than 225 countries. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
sign up with myus.com (http://www.myus.com/en/landing/?aid=1003468)and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Question 7

Where do you ship from and how long will my order take to arrive?

Accepted Answer

Orders are shipped from North Fort Myers, Florida. We ship UPS ground to all 50 United States and depending on your location your order should arrive within 3 to 6 business days. You will be notified with tracking information at the email address on file.

Question 8

Do I pay shipping or taxes on my order?

Accepted Answer

All orders are shipped from our distribution center in North Fort Myers, Florida. Standard UPS ground shipping is free for orders over $200. Next day air is also available at an additional charge. Shipping is charged once per order, any backordered items are shipped for free. Unless you are a registered wholesale buyer or nonprofit organization, you will be charged sales tax for the following states: IL, GA, OK, NC, VI, MA, MI, MN, AL, PA.

Frequently Asked Questions